Shipping policy

At Atello, we are committed to delivering your furniture safely and efficiently, wherever you are in the world. As many of our products are substantial in size and require specialist handling, delivery times may vary depending on your location.

Worldwide Shipping

We proudly offer worldwide shipping.

If, for any reason, we are unable to ship to your location, we will contact you promptly after your order is placed.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

Delivery Times

As we ship globally, delivery times vary depending on the destination and local courier services.

Many of our products are large and heavy and may require specialist transportation. As a result, delivery times may be longer than standard parcel shipments.

Any estimated delivery times provided are for guidance only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size and weight of your order.

Any customs duties, import taxes, or local charges imposed by your country are the responsibility of the customer unless otherwise stated at checkout.

Delivery

Please ensure someone is available to receive your order at the delivery address provided.

If delivery cannot be completed due to an incorrect address or customer unavailability, additional shipping or redelivery charges may apply.

Inspecting Your Order

Please inspect your order upon arrival.

If your item arrives damaged or defective, contact us within 48 hours of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will assess the issue and work to resolve it as quickly as possible.

Delivery Delays

While we aim to deliver orders promptly, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather
  • Carrier delays
  • High shipping volumes
  • The size and weight of the products

We appreciate your patience and understanding should any delays arise.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: adaptaigib@gmail.com